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Coupon Updated 30/09/2021 By Kyle
Using email for customer support services is problematic because it contains complex folder structures, or multiple color-coded tages or more. It is hard and a waste of time to track customer's issues.
Freshdesk has the ability to approach customer support through tracking issues as tickets, prioritizing them, and enabling the seamless collaboration of your team so that you can ensure your support stays effective and prompt.
Freshdesk is an amazing business helpdesk, which provides giant helps for solving tickets efficiently, increases your team's productivity. And one more fantastic thing it has is that it gives a chatbot powered by Freddy AI! It delivers instant and accurate answers to solve your customer's question for faster resolutions.
Ticketing made easy: Team Inbox: Managing tickets from multiple channels. Agent Collision Detection: Avoiding agents working on the same ticket by accident. SLA Management: Able to set deadlines and resolutions based on different business hours or categories. Ticket Field Suggester: Automatically provides suggestions for categorizing, prioritizing, and routing incoming tickets. Thank You Detector: Avoiding reopening of thanks tickets. Custom Ticket Status: Creating custom statuses that suit your workflow. Scenario Automation: Using one click to do multiple actions on a ticket. Canned Responses: Creating pre-formatted replies.
Help customers to help themselves: Chatbot powered by Freddy AI: Deliver instant and accurate answers to solve your customer's question for faster resolutions. Automatically suggest solutions: Allow relevant solutions to pop up for customers. Email to Kbase: Ability to convert ticket replies into knowledge base articles.
State-of-the-art data security: √Custom SSL Certificates √IP and Network Restrictions √Identity & Access Management