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Atlassian's service management solution for all teams, enabling IT, development, and business teams to deliver high-speed service management at scale.
Built on the Jira platform, Jira Service Management is designed to help you unlock high-velocity teams by:* Enabling each team to quickly deliver quality services
* Bringing visibility to work
* Accelerating workflows between development, IT, and business teams. It is built on Jira and includes deeper service management practices across service requests, incidents, problems, changes, knowledge, assets, and configuration management.
Jira Service Management Features include:
Built-in support for ITSM's four typical processes.
Convenient Customer Portal.
Service request submission via Email Channel.
Integration with Confluence knowledge base for self-service queries by customers.
Powerful SLA and reporting capabilities.
Built-in Automation to help users customize various processes flexibly and increase work efficiency.
Real-time collaboration.
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